Privacy policy

Last updated: November 30, 2025

MOMSI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping and digital content experience (the "Services"). MOMSI is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit, use, or make a purchase using the Services, submit information through forms, participate in Gift a Mama, make donations, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you agree to the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

"Personal information" refers to information that identifies or can reasonably be linked to you.

We may collect the following categories of information:

A. Contact Details

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

B. Financial Information

Processed securely by Shopify, Stripe, PayPal, or other payment processors.
We do not store full credit card numbers.

Includes:

  • Payment method

  • Payment confirmation

  • Transaction details

C. Account Information

  • Username

  • Password

  • Preferences

  • Communication settings

D. Transaction Information

  • Products viewed or added to cart

  • Digital products purchased

  • Download logs (IP, timestamps, access records)

  • Order history

⮕ Digital products are considered delivered once download links are displayed or emailed.
These logs may be used to resolve disputes or chargebacks.

E. Device & Usage Information

Automatically collected through cookies and analytics:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Clicks

  • Session duration

  • Referring URL

F. Communications

Any information you include when:

  • Contacting support

  • Filling out forms

  • Donating

  • Sharing feedback

2. SENSITIVE POSTPARTUM & WELL-BEING INFORMATION

Because our products support postpartum mothers, some forms may ask OPTIONAL questions such as:

  • How far postpartum you are

  • Age of your baby

  • Your emotional state

  • Symptoms you experience

  • Your goals for recovery

  • Preferences (e.g., cooking time, eating habits)

This information is:

✔ completely voluntary
✔ used only to personalize your experience
✔ not used for medical assessment or diagnosis
✔ never sold or shared with advertisers
✔ treated as sensitive under GDPR

We do not store or process medical records.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on your interaction with the Services, we may use your personal information to:

A. Provide & Improve Services

  • Process and fulfill digital orders

  • Deliver instant downloads

  • Store access logs for fraud prevention

  • Customize your content experience

  • Remember your preferences

  • Facilitate “Gift a Mama” deliveries

  • Record donation submissions

B. Marketing & Advertising

  • Send emails (with your consent)

  • Recommend products

  • Retarget ads through pixels (Meta, TikTok, Shopify Audiences)
    You may opt out anytime.

C. Security & Fraud Prevention

  • Authenticate your account

  • Detect suspicious activity

  • Prevent unauthorized downloads

  • Store access logs needed for dispute defense

D. Communications

  • Respond to your messages

  • Provide support

  • Send account updates

E. Legal Compliance

  • Retain records for tax purposes

  • Respond to lawful requests

  • Maintain evidence for dispute/chargeback resolution

4. GIFT A MAMA & DONATIONS

When you donate or gift a digital product:

  • Your donation is non-refundable

  • Recipients do not receive your personal data

  • Your information remains confidential

  • Donation notes (optional stories or messages) are processed securely

We treat donation-related data as sensitive and private.

5. HOW WE SHARE PERSONAL INFORMATION

We may disclose your information to:

A. Shopify

For hosting, analytics, payment routing, fraud detection, and platform functionality.

B. Service Providers

Including:

  • Email delivery platforms

  • Payment processors

  • Cloud storage

  • Analytics tools

  • Customer support tools

They are strictly limited to processing information on our behalf.

C. Business & Marketing Partners

For advertising, only with your consent (where required).

D. Legal, Safety & Compliance

We may disclose information if required by law or to protect rights/safety.

E. With Your Consent

If you authorize integrations or opt in to specific features.

6. COOKIES & TRACKING

We use:

  • Shopify cookies

  • Meta Pixel

  • TikTok Pixel

  • Analytics tools

  • Email tracking (opens, clicks)

These help improve our Services and marketing.
You can disable cookies anytime in your browser.

7. DIGITAL PRODUCT DELIVERY & RECORDS

To ensure fulfillment and prevent fraud, we retain:

  • IP addresses

  • Device identifiers

  • Download timestamps

  • Email delivery logs

These records may be used in dispute or chargeback investigations.

8. DATA RETENTION

We keep your data only as long as necessary to:

  • Provide access to digital products

  • Maintain transaction records

  • Resolve disputes

  • Comply with legal obligations

9. SECURITY

We use:

  • Encrypted hosting

  • SSL protection

  • Limited internal access

  • Secure payment processors

  • Fraud detection systems

No method is 100% secure, but we take reasonable measures to protect your data.

10. YOUR RIGHTS

Depending on where you live (EU/UK/California), you may request to:

  • Access your data

  • Delete your data

  • Correct inaccuracies

  • Restrict processing

  • Withdraw consent

  • Opt out of marketing

Contact: business.bourdan@gmail.com

You may need to verify your identity.

11. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of majority.
We do not knowingly collect information from children.

12. INTERNATIONAL TRANSFERS

Your information may be stored or processed outside your country, including in:

  • EU

  • UK

  • US

  • Canada

Transfers comply with GDPR using:

  • Standard Contractual Clauses

  • Equivalent UK mechanisms

13. CHANGES TO THIS POLICY

We may update this policy periodically.
The updated version will always show the “Last Updated” date.

14. CONTACT INFORMATION

If you have questions, requests, or concerns:

📧 business.bourdan@gmail.com
📍 ’t Zanddorp 92, Middelburg, 4335 AL, NL

For GDPR purposes, MOMSI is the Data Controller.